Spanlink Launches Guarantee

The Spanlink Guarantee reinforces Spanlink’s pledge to providing top-notch Cisco contact center and collaboration solutions and first-rate customer service.

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Customer Care heads to the Cloud

Spanlink and Convergys Partner to Provide Cisco Cloud-based Contact Center Solutions.

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Now offering customers life-like, face-to-face collaboration

Spanlink expands collaboration portfolio with Cisco TelePresence Video Solutions.

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Our Approach

Consultative Selling

Spanlink’s sales process begins with a business assessment. We identify areas that we can make an impact on your business, link those impacts to your primary business drivers and quantify the benefits financially.

 

Our goal is to help you:

  • Drive growth
  • Control costs
  • Retain customers
  • Improve productivity
Deployment Methodology

A comprehensive plan for implementing your Contact Center.


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For Cisco

Large-scale Contact Center
  • The Agent & Supervisor Experience
  • Outbound Campaigns
  • Multichannel Routing
  • Interactive Voice Response & Self Service
Small to Mid-sized Contact Center

Transform customer care from simple phone transactions to unique, rich experiences.

Enterprise Productivity Solutions 

  • Capture, store and process multimedia
    on a unified network platform.
  • Social Media Customer Care Tools:            Spanlink SocialWatch                                   Spanlink MobileMiner

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Our Services

Assessments & Roadmaps

Evaluating today's needs while mapping for the future.

Software Apps & Development

Extend the power of your business communications technology.

Professional Voice Recording

Advanced sound studio & expert voice talent record IVR prompts in multiple languages.

Support

Support offerings and a highly-skilled team that run 24/7.



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