About our Nuance Partnership

Spanlink Communications has a partnership with Nuance that  offers our customers quality speech-enabled solutions. The Nuance offerings provide our customers with effective automated and speech self-service solutions deployed on Cisco’s Customer Voice Portal (CVP) that combine intelligent application development and management software. 

Business Benefits:

• Increase customer satisfaction and retention
• Reduce costs
• Improve first call resolution
• Improve agent productivity

Solution Components:

• Inbound speech self-service and touch-tone automation solutions
• Outbound speech self-service and touch-tone automation solutions
• CTI/Agent Desktop intelligent routing solutions

www.nuance.com