About our NICE Partnership

Spanlink has signed a partnership agreement with NICE to resell and deploy cost-effective digital recording and management solutions.  The NICE offerings enable organizations to capture customer interactions and transactions, analyze them to reveal business insights, and apply these insights in real time to achieve positive business impact across all communication channels.  

Business Benefits:

• Optimize handle time
• Improve agent productivity
• Reduce call volume
• Ensure Compliance and Enhance Security
• Effectively forecast workloads and schedule staff

Solution Components:

• Customer Interaction Recording
• Quality Management
• Workforce Management
• Interaction Analytics
• Real time Impact
• Customer Feedback
• Performance Management