About our Exony Partnership

Spanlink has formed a partnership agreement with Exony to provide our customers with a strong reporting, analytics and management platform. Built specifically for Cisco contact centers, Exony’s solutions deliver an unprecedented level of integration with Cisco Unified Contact Center Enterprise (UCCE) and the new Cisco Unified Intelligence Center (CUIC).

Business Benefits:

• Make better decisions based on analytics-driven business insight
• Manage all contact resources and services easily
• Run real-time reports with up-to-the-minute information
• Evaluate agents and IVR systems using quantitative and qualitative performance metrics
• Create effective business dashboards based on KPIs that matter most to you
• Improve agent productivity

Solution Components:

• Reporting
• Analytics
• Service and Resource Management
• Process Automation