Spanlink Partners - Calabrio

About our Calabrio Partnership

Spanlink has a reseller partnership agreement with Calabrio, a provider of call recording, quality management, workforce management and speech analytics software.

Business Benefits:

  • Effectively forecast workloads and schedule staff
  • Ensure call quality
  • Leverage call recording to train and coach new call center agents

Solution Components:

  • Call Recording
  • Live Voice and Screen Monitoring
  • Quality Management (Voice and Screen)
  • Workforce Management
  • Speech Analytics
  • Reporting, Dashboards and Alerts
  • Performance Management
  • Customer Survey Integration
  • Customer Interaction/CTI (Cisco Agent Desktop)
  • Coaching and Collaboration (Cisco Supervisor Desktop)

www.calabrio.com