Expanding your Storefront

A retail contact center is regarded as an extension of the storefront, increasing the access points to the customers. As consumers today cross multiple touch points from web to store to mobile, delivering a consistent customer experience cost effectively is critical to a retailer’s success.

With retail phone support, a great experience means answering calls quickly and routing customers to the right resource immediately, regardless of where that associate may be located.

Online, a great experience means easy access to the right information or resource whether that information resides in an online repository or through personal interaction with a web agent.  

In this demanding market, we’ve helped Retail customers:

• Retain and acquire new customers
• Create an easily accessible and customer-centric caller experience by leveraging interactive self-service and skilled agents
• Offer multi-channeled communications including, phone, email, chat and social media, to reach customers in their preferred method of communication
• Reduce costs by creating virtual call centers to equip at-home agents