Guarantee enables companies to buy Cisco Collaboration and Contact Center Solutions with Confidence
MINNEAPOLIS – March 26, 2012—Spanlink
Communications, a Cisco partner focused on designing, implementing and supporting
contact center and customer collaboration solutions, today unveiled its Spanlink Guarantee. The
Guarantee, comprised of both a business and technical component, offers
customers more predictable project costs and outcomes when deploying Cisco
collaboration and contact center solutions. The business element promises that
customers who participate in Spanlink’s business case assessment will achieve
the results identified as part of that assessment, and the technical element assures
the customer that the features and functionality presented to them will work
exactly as specified. With the launch of the Spanlink Guarantee,
Spanlink is the first and only Cisco collaboration reseller and integration
partner to offer its customers guaranteed results.
For the
business results component of the Spanlink Guarantee, if
customers participate in Executive Engage, Spanlink’s in-depth consultative business
case assessment, and deploy all the recommended components as part of that
assessment, Spanlink guarantees that they will achieve the cost savings,
revenue increases, customer retention improvements or other business
improvements identified. If the customer and Spanlink perform all the actions
required by the assessment and the goals are not met, Spanlink will continue to
work with the customer to help make the enhancements needed to the Cisco contact
center and collaboration solutions in order to reach the goals.
“We
use our business case assessment to align the customer’s business
processes and objectives with their customer service goals,” said Scott Vincent, EVP of Sales, Spanlink. “These objectives can vary, but often times include driving growth, controlling
costs, retaining customers or improving
agent productivity. Based off the assessment, we are able to identify the
technology necessary for the customer to meet their objectives and we leverage
key business metrics to provide the customer with a clear ROI they can count
on.”
For
the technical component of the Spanlink Guarantee, Spanlink is guaranteeing that all features and functionality that
Spanlink presents the customer as part of its outlined solution will function
as specified in their statement of work. In addition, upon customer-approved
completion of its work, Spanlink will be on call for two additional weeks to
make sure the solution works as promised. During this two-week period, customers
have direct access to project team members and the time and resources necessary to make the solution work won’t cost
customers anything.
"When
we design a solution for customers we define as much as we can with the
information gathered during the plan and design phases,” said Mark Langanki,executive vice president of engineering and operations, Spanlink. “During
implementation, our clients often identify small changes they'd like to make. A
big part of the Guarantee is to ensure that our clients aren't nickeled and
dimed for these minor tweaks or inundated with change of scope documents. This
is our way of showing our customers that we are focused on forming long-term
business relationships, not just extracting short-term profits. We stand behind
our customers and work to ensure a long lasting partnership."
The Spanlink Guarantee is effective immediately at no
additional cost to customers, and applies to all new projects. For more
information on the Spanlink Guarantee or to watch the Spanlink Guarantee video,
go to: www.spanlinkguarantee.com.
About Spanlink Communications
Spanlink Communications is a leading provider of Cisco contact center and
customer collaboration solutions. With more than 23 years of experience,
Spanlink helps companies exploit the benefits of virtual unified communications
networks for business transformation. Spanlink applies expert advising,
deployment, integration and managed services to tailor each customer’s solution
and support plan to its business needs. Spanlink is at the forefront of helping
organizations understand how to leverage their contact center to monitor and
proactively respond to Social Media to engage customers and prospects. Spanlink
is a Master certified Cisco partner serving businesses of all sizes. Find news
and information at www.spanlink.com. Follow Spanlink on Twitter at www.twitter.com/spanlink.
###