MINNEAPOLIS—February
7, 2012– Spanlink Communications announced today that it
has been recognized with a Customer Satisfaction Excellence award from Cisco
Systems. This designation, symbolized by a gold star, acknowledges Spanlink for
delivering outstanding customer service to its contact center and collaboration
customers, and is the highest distinction a Cisco Channel Partner can receive.
“Everything we do, every single day at Spanlink, from
pre-sales through post-deployment and support, is all about ensuring our
customer’s success,” said Eric LeBow, CEO, Spanlink. “We’re proud to be
recognized by Cisco and in turn, by our customers, for our commitment to
customer satisfaction. This is truly a testament to Spanlink’s culture.”
Providing and maintaining superior customer service is a core
value shared by both Spanlink and Cisco. The customer satisfaction levels are
measured by Cisco on a variety of criteria including overall customer
satisfaction, geographical region and level of expertise of both pre and
post-sales support capabilities. Spanlink’s sales and engineering expertise, comprehensive
support offerings, and ability to match Cisco technology to address business
problems for quantifiable results, earned Spanlink the coveted customer
satisfaction award.
“Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate Spanlink
for achieving outstanding customer satisfaction,” said Edison Peres, senior
vice president of the worldwide channels go-to-market group at Cisco.
Find More Information Online:
Cisco Certified Partners
CustomerSatisfaction
About Spanlink Communications, Inc.
Spanlink Communications is a
leading provider of Cisco contact center and customer collaboration solutions.
With more than 23 years of experience, Spanlink helps companies exploit the
benefits of virtual unified communications networks for business
transformation. Spanlink applies expert advising, deployment, integration and
managed services to tailor each customer’s solution and support plan to its
business needs. Spanlink is at the forefront of helping organizations
understand how to leverage their contact center to monitor and proactively
respond to Social Media to engage customers and prospects. Spanlink is a Master
certified Cisco partner serving businesses of all sizes. Find news and
information at www.spanlink.com. Follow Spanlink on Twitter at
www.twitter.com/spanlink.
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and certain other countries.
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