Experience. Drive. Passion. Success.
it comes to Cisco contact center and collaboration solutions, we consider ourselves experts. Our experience in the Contact Center and Customer Care industry dates back to our origin in 1988; beginning first as an Avaya partner, and in 2000, shifting
In 2000, we earned the distinction of becoming the first company in
North America to receive the certifications to sell and support Cisco Contact
Centers, making us Cisco’s most experienced partner in this space. Today, we
are one of only a few companies in the world of our size, scale and reach dedicated solely to Cisco
Customer Care and Collaboration technology.
a vertical standpoint, Spanlink expertise spans the gamut – from banking and
insurance to health care and education. We’ve deployed solutions across all verticals.
more about how we’ve been able to help our customers in the following
Government Retail Transportation Financial Services
From sales through support, our approach is
what makes Spanlink unique from other partners.
- Our Sales
Process begins with a business assessment. We identify areas that we can
impact on your business, link those impacts to your primary business drivers
and quantify the benefits financially. The end result is arming you with a
business case that outlines how the contact center technology you are
evaluating will help you drive growth, control costs, retain customers or
Deployment Methodology – Speed & Quality are two attributes our
deployment teams live by. Spanlink’s six-step deployment methodology ensures
that the contact center is architected, designed and installed correctly, and
as efficiently as possible.
Professional Services – When a solution doesn’t quite meet the needs of our
customers, we take it upon ourselves to develop custom applications and service
offerings that will.
Support Services – Not only does Spanlink have a specialized technical
support team to keep businesses running smoothly 24 hours a day, 365 days a
year, we have developed support products that proactively monitor your contact
center solutions and provide alerts on issues before they occur.