Why Spanlink?

Experience. Drive. Passion. Success.

Our Expertise:


When it comes to Cisco contact center and collaboration solutions, we consider ourselves experts. Our experience in the Contact Center and Customer Care industry dates back to our origin in 1988; beginning first as an Avaya partner, and in 2000, shifting to Cisco.

In 2000, we earned the distinction of becoming the first company in North America to receive the certifications to sell and support Cisco Contact Centers, making us Cisco’s most experienced partner in this space. Today, we are one of only a few companies in the world of our size, scale and reach dedicated solely to Cisco Customer Care and Collaboration technology. From a vertical standpoint, Spanlink expertise spans the gamut – from banking and insurance to health care and education. We’ve deployed solutions across all verticals.

 

Learn more about how we’ve been able to help our customers in the following industries:

  Government     Retail           Transportation  Financial Services

Our Approach:

From sales through support, our approach is what makes Spanlink unique from other partners.

  • Our Sales Process begins with a business assessment. We identify areas that we can impact on your business, link those impacts to your primary business drivers and quantify the benefits financially. The end result is arming you with a business case that outlines how the contact center technology you are evaluating will help you drive growth, control costs, retain customers or improve productivity.
  • Our Deployment Methodology – Speed & Quality are two attributes our deployment teams live by. Spanlink’s six-step deployment methodology ensures that the contact center is architected, designed and installed correctly, and as efficiently as possible.
  • Our Professional Services – When a solution doesn’t quite meet the needs of our customers, we take it upon ourselves to develop custom applications and service offerings that will.
  • Our Support Services – Not only does Spanlink have a specialized technical support team to keep businesses running smoothly 24 hours a day, 365 days a year, we have developed support products that proactively monitor your contact center solutions and provide alerts on issues before they occur.