Objectives and Scope:
Spanlink will deploy experienced personnel to monitor the activities of the Desktop Administrators, Agents, Supervisors and other Users of your system. Spanlink personnel will be available to provide guidance, answer questions and offer the assistance necessary to help ensure a smooth transition to a production environment.

Upon completion of this session you will be able to: 

• Understand how your solution operates in a production environment

• Have all of your outstanding questions answered on your solution’s functionality

Recommended Attendees include those responsible for:

• Using the Supervisor or Agent Desktops

• Using IP-Telephony phones and voicemail

• Administering the Agent and Supervisor desktops

 Typical Titles Include:

• Call Center Agent

• Call Center Supervisor

• Call Center Manager

• System Administrator (for Agent and Supervisor desktop only)

• Network Administrator (for Agent and Supervisor desktop only)

Tuition:

• $3,000 a day (recommend 2 days)

Duration:  2 days

Cancellation Policy:
Click here for Cancellation Policy

Registration:
Please contact your project manager or training@spanlink.com if you are interested in this course at your site. (Note travel and expenses will be charged separately).

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Cancellation Policy

Participant Cancellation: Enrolled Participants are expected to attend the classes for which they are registered unless circumstances require cancellation or sending a substitute.  In the event of participant cancellation, written or e-mail notice of cancellation must be received at least ten (10) business days prior to the scheduled start of the class.  This advance notice allows for possible enrollment of other possible participants who may be on a waiting list.  Failure to provide written notification of a substitute attendee will result in a cancellation fee of 25% of the course tuition for the participant.  In the event of participant substitution, the enrolled participant is responsible to provide Spanlink with the name of the substitute participant at least one (1) business day prior to the scheduled start of the class.

Spanlink Cancellation: Spanlink reserves the right to cancel, postpone, or reschedule a class at any time if deemed necessary.  If a class needs to be cancelled or rescheduled, we will notify you as soon as possible to allow you to cancel travel arrangements.  While we strive to hold all scheduled classes as scheduled, there are occasionally circumstances that require us to cancel or postpone a particular class.

If you have any questions regarding this policy, please contact your course instructor or email us at training@spanlink.com.

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