Spanlink is happy to design and deliver customized training courses or mentoring services you may require, such as:

• Advanced Technical Consulting (mentoring only - IVR scripting and routing)

• Advanced Technical Consulting (mentoring ICM scripting)

• Mentoring on Custom reports with Cisco WebView

• Mentoring on Webview Standard reports

Sessions can be delivered at the Spanlink site, at the customer site, or by Webinar.

For Customized Training, we provide formal course documentation specially customized for your environment.

For Customized Mentoring, we provide informal documentation specially customized for your environment.

Customized Training or Mentoring is available on the following products:

• Cisco Customer Voice Portal (CVP)

• Unified Contact Center Enterprise with Customer Voice Portal (CVP)

• ICM

• E-Mail Manager

• Calabrio Workforce Management

• Calabrio Quality Management

Registration:
Please contact your project manager or training@spanlink.com if you are interested in customized training or mentoring.