This service offers a hassle-free way for you to manage the movement of phones and agents within your organization. With this service, for example, Spanlink will logically move your phone, add a new phone, change a phone or delete a phone from your solution. All you have to do is physically move or remove the phone at your location. This ensures that things such as dial plans and call routing are handled for you.

These assessments are a consultative service where Spanlink works with you to determine your contact center reporting needs and suggest changes to your reports to ensure that you are getting the information you need to effectively manage your business.

Learn more about Spanlink Reporting Assessments >

Spanlink will verify the integrity of the Microsoft SQL databases that are related to your contact center solution. This process will involve an examination of the database to check for integrity, fragmentation, table structure and overall performance.

Script change requests made to enhance your solution.  These could include:

• Adding one or more skills to agent call routing
• Creating a new contact center or business group routing (e.g. new incoming numbers, new agents, etc.)
• Customizing exception routing (e.g. holidays, after hours, etc.)
• Adding a new menu or editing menu options to existing scripts
• Adding new outbound calling campaigns to existing Contact Center Enterprise Outbound Option implementations

Working with Spanlink’s professional voice talent team, we’ll schedule and record any changes you may have for your IVR or CVP speech applications.

Learn more about Spanlink's Professional Voice Recording Studio >

Spanlink will conduct a thorough test of your network to determine how well it will be able to handle the expected level of voice traffic generated from Unified Communications and Contact Center solutions. Since these solutions can place a significant load on your existing data network, Spanlink recommends as part of its best practices, a Voice Readiness Assessment so we can understand upfront, any impact your network may face both from a voice and data network perspective.

Learn More about the Spanlink Voice Readiness Assessment >

Spanlink will evaluate your existing contact center technologies, tools and processes, and identify cost-effective ways for you to get more from your current investment. A Spanlink consultant will come to the customer’s site for a two-day site assessment. The end result will be a comprehensive assessment that will identify ways to improve your business by optimizing your current investment.

Learn more about the Spanlink Contact Center Optimization Assessment >