Contact Center Support You Can Rely On

Spanlink Break/Fix Support services offers you a basic reactive contact center support offering that can be tailored to meet your specific call center system maintenance needs. If you experience a system failure or outage, our support experts will help you identify the cause and severity of the issue and quickly begin to solve the problem.

Spanlink Break/Fix Support starts with break/fix coverage and allows customers to purchase Spanlink Managed Services, a Service Account Manager (SAM) and Spanlink Safeguard as a la carte items.  

Once the Spanlink Break/Fix Support offering is selected, we begin with internal and external hand-off meetings to introduce a customer and their solution to the call center support team. These meetings help us begin our relationship with the proper knowledge and understanding to deliver high quality service.

Once these meetings are completed, you will be able to open incidents with our contact center by calling in directly, emailing or utilizing our web portal, SolutionPortal.  When you call in your request to us it is answered by one of our dedicated support experts. Our experts are among the most skilled in the industry and are available to you 24 hours per day, 365 days per year.

Compare Break/Fix to Spanlink TotalCare Support >