Rest easy. With OnGuard
Your Cisco Collaboration and Contact Center Solutions run with minimal risk and increased uptime. Long wait times, costly hand-offs and support that’s reactive instead of proactive will be a thing of the past. Our goal is to address concerns before they become serious problems—and deliver solutions to prevent these issues in the future.
Choose the OnGuard Maintain level for a package of services and add offerings from the OnGuard Manage level on an a la carte basis to meet the specific needs of your business. Your Spanlink Support Services representative can work with you to determine the program that’s right for you.
Why OnGuard Managed Services are the best choice to protect your contact center investment:
- Easy and Seamless:
One provider to reach out to, who will stay on the line when something goes wrong, delivering first call resolution. On average, we reduce the severity of Level 1 issues to let
systems back up and running within an hour of the initial call.
- Transparent and Timely:
Automated communication of issues and their resolution keeps the whole team (customer, Cisco, Spanlink) in the loop.
- Issue Prevention:
Spanlink is the only Cisco integrator with technology that can catch errors before they cause outages and downtime.
- Customer Satisfaction:
We get a gold star. We have a 95% customer retention rate with a 4.75 out of 5 rating in customer satisfaction of each support case. Ninety-five percent of our customers would recommend us. And our low employee turnover rate helps build long-term relationships and nuanced understanding of your business.
- System Optimization:
Our tools can recommend improvements and help manage capacity and plan for the future.
- Cisco Expertise:
Our tools are developed specifically for Cisco Collaboration and Contact Center solutions, so we have a deep understanding of issues and can best address customer needs. We can monitor third-party applications that integrate into the Cisco environment as well, to ensure we provide 360-degree support for your system.
For more details about OnGuard managed services, contact Spanlink.
OnGuard@spanlink.com | 763-971-2000