The core competency of any company is managing its own business. When it comes to managing your Customer Interaction Solution, competencies may be lacking, budgets may fall short or it simply might not make good economic sense. Spanlink Managed Services provide you with a cost-efficient alternative as a supplement to or alternative to an internal IT team. The benefits include a predictable expense model, immediate ramp up and high standards of quality and reliability delivered by resources whose core business is Customer Interaction and the supporting systems.

Spanlink Managed Services supplements Spanlink's Silver, Gold, or Platinum support packages. The scope of services depends upon your needs. Use Spanlink professionals when your in-house administration team needs support - or hire us to be your remote team of administrators. Either way, you rely on an expert team that

Administration Support - we support your in-house team for complex or time-consuming Administration
Administration Support Services are available in time-block bundles that are designed to reflect the amount of administrative support you will need for one year. Our customers find that this proactive planning is more efficient and less disruptive to operations and the program helps them to ease the learning curve challenges inherent to new technology.

Remote Administration - leave the admin in our hands
Spanlink's experienced System Administrators manage your solution remotely and provide a long-term, predictable cost model. We work diligently with you during the planning and deployment phases to understand your business, so we have a solid knowledge-base of your environment when it comes time for administering the system. You eliminate the learning curve and take advantage of all of the features and flexibility of your solution - starting on day one.

SolutionWatch - receive early notification to proactively address technical issues
Spanlink’s SolutionWatch is a cost-effective, proactive service designed to minimize system downtime for high-value Unified Communications and  Customer Interaction solutions. SolutionWatch monitors your solution DOWN TO THE APPLICATION LAYER resulting in increased system availability through faster identification of potential issues and decreased time to resolution.