Your satisfaction is priority one!
The following are escalation procedures you should follow for any questions, concerns or problems with your Spanlink solution:


To open a trouble ticket, contact:

 

Spanlink's Support Center

800-303-1241 or
support@spanlink.com
(use 800# for severity 1-2 issues)

Escalation Level 1
If you require further assistance, your next point of escalation is:
    Lisa Goette
Manager, Support Services		 phone: 763-971-2164
lisa.goette@spanlink.com
     
  Escalation Level 2  

 

Jeremy Chapman
Vice President, Support Services

phone: 763-971-2277
jeremy.chapman@spanlink.com

Systems in Progress

If you have questions about a Spanlink solution that is in progress but not yet in production, please contact your Project Manager.

   
Changes to Existing Systems or Applications 

For changes to an application or settings that differs from the current specification or call flow, call your Spanlink Project Manager or, contact a Spanlink Business Systems Engineer at 800-303-1239.

Calabrio Support Center:


For customer support on Calabrio, please call us at (877) 646-4774 ext.221 or send inquiries to calabriosupport@spanlink.com.  Find key information in the Customer Support Center of Calabrio Web site.

  

 
 

Because your satisfaction is so important, we're open to feedback at any time.  Please drop us an email at support@spanlink.com.

Thank you for your business!