Professional Recordings Strengthen Caller Experiences

When customers call into your contact center, it is important that the IVR prompts they listen to display a consistent and professional image. To help our customers secure this image, Spanlink offers professional call center voice recording services. Leveraging our advanced sound studio and expert voice talent, we offer these IVR prompt recording services in multiple languages including English, Spanish and French (Canadian and Parisian).

Top 10 Advantages of Using Spanlink Voice Studio Services:

1. Reliable and specialized voice talents who are client-friendly and easy to understand.
2. Script analysis and editing, including a human factors review.
3. Advanced sound studio located within Spanlink headquarters.  We personally ensure the highest professional-quality audio deliverables.
4. Editing of unwanted noise and breaths produces very clean prompts.
5. Headers and footers are adjusted for exact length in all phrases.
6. Prompts are normalized for consistency of volume.  This produces a seamless system, even when new prompts are added or changed.
7. Converted to Cisco audio standards or any other format necessary (including MP3 or CVIS).
8. Every finalized prompt is double checked before it is delivered.  That guarantees quality the very first time.
9. Personalized project management to ensure customer satisfaction.
10. Happy Customers - Our clients rave about our studio services.