Are your Contact Center Reporting needs being met?

The success of your call center not only relies on the technology that facilitates communications between you and your customers, but the functionality of sophisticated contact center reporting tools in order to effectively manage those communications, including call flows, call types and more.

Spanlink’s Reporting Assessments are a consultative service used to determine if your call center reporting needs can be met with the standard reports offered in the Cisco Unified Intelligence Center (CUIC), or if additional reports or customizations need to be made. With proper reporting content, you will get the valuable information and metrics you need to manage your business and provide excellent customer service.

Contact Center Reporting Assessment Steps

When conducting a call center reporting assessment, Spanlink completes the following steps:

• Identify reporting requirements by interviewing call center personnel and reviewing existing reports
• Map reporting requirements against the standard call center reports that come with the solution you are purchasing, such as CUIC
• Identify and produce a reporting gap analysis
• Conduct client meeting to review findings and provide recommendations
• Supply options and estimates to solve critical reporting gaps

Based on our findings, we will lay out all the options you have from a reporting standpoint, including offers from Cisco or other technology partners of ours, as well as our own. Looking to get better reporting?

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