Realizing the Full Potential of your Contact Center
Spanlink Communications, we are committed to
helping our customers drive growth, improve productivity, control costs and
retain customers. To achieve these goals, we’ve developed critical operational
support assessments and road maps that evaluate the state of your contact center
solution today and help you understand how you can leverage your technology to scale
as your company does in the future.
assessments are readily available to you:
Analysis (SVA) - With
Spanlink’s Solution Value Analysis, your automation and self-service needs are
thoroughly evaluated, and our recommendations on how to make improvements to
these are presented to you.
more about Spanlink’s SVA >
- Ensure proper performance of your voice applications with Spanlink’s Voice
more about Spanlink’s VRA >
Assessment - Reporting
requirements drive the contact center design and configuration of call flows,
call types and related ACD functionally. Through a Reporting Assessment we
ensure that you have the reports that you and your call center supervisors need
to do their job.
more about Spanlink’s Reporting Assessment >
Optimization Assessment (CCOA) - Perhaps you’ve had your current
solution for few years, or you’ve made significant changes to your business objectives;
with the CCOA, we’ll review your current business operations, gain an
understanding of your strategic business objectives and assess how well your
solution is configured to meet these objectives.
Learn more about Spanlink’s CCOA >