Testing to Ensure Contact Center Performance
Seeing a solution on paper is much different than seeing it in action. In the validation phase, we perform a rigorous set of system, failover and load testing, as well as assist the client with a full set of user acceptance call center tests to certify that the solution is configured to meet the customer’s business objectives.
Next phase: Launch >
Watch this video to learn more about the Validation Phase and the tests we put your contact center solution through to ensure it is running without a hitch.
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