Launch Phase

Go Live with your New Contact Center Solution

Once system testing and agent training is complete, we’re ready to move to the launch phase where we cutover to your new Contact Center solution.


 

Spanlink's
Deployment
Methodology
 


At the go live of your new contact center solution, both the Spanlink’s project team and support services are engaged. In addition, we’ll be on-site, walking the floors at your contact center to ensure a smooth launch and transition and to quickly resolve issues and answer questions that you or any of your contact center agents may have.

Next phase: Transition >

Step one of ensuring your Contact Center is architected and designed correctly is the Analysis. Step two of ensuring a successful contact center deployment is the design phase where we link your business objectives with technology. Step three of ensuring a successful contact center deployment is the implementation phase where we build, install, configure and integrate your contact center solution. Step four of ensuring a successful contact center deployment is the validation phase where we execute a set tests to certify that the solution is configured to meet your business objectives. Step six of ensuring a successful contact center deployment is the Transition Phase where we help you maintain the ongoing health and maintenance of your contact center solution.

 

Watch this video to learn more about the Launch Phase and what we do to ensure you and your contact center agents have a smooth transition to your new communications solution.