Implementation Phase

Dependable Contact Center Implementation Skills

In the Implementation phase we take the designs that were developed and approved in the design phase and begin to build, install, configure and integrate system components according to the design specifications.  
 

Spanlink's
Deployment
Methodology
 


Traditionally, we build out the servers and install the baseline Cisco software for the solution in Spanlink’s staging facility. Once basic functionality is confirmed, we then ship the solution servers to the customer location(s) to complete the configuration, development of applications and testing of the solution according to the agreed upon design document developed in the design phase .

By building the solution first at Spanlink, we ensure minimal disruption to your existing communication infrastructure.

Next phase: Validate >

Step one of ensuring your Contact Center is architected and designed correctly is the Analysis. Step two of ensuring a successful contact center deployment is the design phase where we link your business objectives with technology. Step four of ensuring a successful contact center deployment is the validation phase where we execute a set tests to certify that the solution is configured to meet your business objectives. Step five of ensuring a successful contact center deployment is the launch phase where we cutover to your new communications solution. Step six of ensuring a successful contact center deployment is the Transition Phase where we help you maintain the ongoing health and maintenance of your contact center solution.

 

Watch this video to learn more about the call center Implementation Phase and how we build, install, configure and integrate your contact center solution.