Design Phase

Contact Center Designs that Meet Your Requirements

In the Design phase, we convert the business objectives identified in the analysis phase into a comprehensive, detailed contact center design that meets your business and technical requirements and solves your communications challenges.
 

Spanlink's
Deployment
Methodology
 


The call center design includes details on the solution’s features and functions, implementation requirements and testing criteria. Specifically, documents developed during this phase include:

  • Detailed architectural diagrams
  • Call flows
  • Business design document
  • Technical design document
  • Test plans

Once contact center design documents are complete, Spanlink will meet with you to go over each document and ensure you have a strong understanding and agree with the proposed solution.  

            

Next phase: Implementation >

Step one of ensuring your Contact Center is architected and designed correctly is the Analysis. Step three of ensuring a successful contact center deployment is the implementation phase where we build, install, configure and integrate your contact center solution. Step four of ensuring a successful contact center deployment is the validation phase where we execute a set tests to certify that the solution is configured to meet your business objectives. Step five of ensuring a successful contact center deployment is the launch phase where we cutover to your new communications solution. Step six of ensuring a successful contact center deployment is the Transition Phase where we help you maintain the ongoing health and maintenance of your contact center solution.

Watch this video to learn more about Spanlink's Contact Center Design Phase and the documents you'll receive as an outcome of this phase.