Costs, Retain Customers & Improve Productivity
process begins with a consultative contact center planning session, which we often refer to as a business assessment.
This call center business assessment is a collaborative effort between your
organization and Spanlink. The main goals of this assessment are to
identify areas where we can make an impact on your business, link those impacts
to your primary business drivers and quantify the benefits financially.
In collaboration with an executive and an
operations team member from your organization, Spanlink’s experts follow these
three strategic steps in your contact center planning to align your business processes and objectives with your
customer service goals:
- Discovery—this on-site
review aims to understand how your current customer experience, existing
technologies and end-user needs may be improved.
Technology to Business Goals—our experts develop the most
effective technical solution to align with your customer service goals.
that Quantify Benefits Financially—a phased plan of implementation
evaluating cost savings and revenue potential is designed and mapped to your
business objectives, then presented to your team with our calculated recommendations.
Our team is committed to finding
Contact Center Solutions that help you drive growth, control costs, retain customers and improve productivity. Spanlink’s call center
business assessment has provided our customers with results such as: lowering
average handle time, decreasing the cost per call, expanding self service
options, lowering travel and telecom expenses and increasing agent
productivity, among others.
Schedule a Business Assessment Today >