Cisco
Customer Response Solutions 4.0(4) Service Release 1
This Cisco
Customer Response Solutions (CRS) Service Release, ccrs.4-0-4-sr1.exe, should
only be installed with Cisco CRS 4.0(4).
This service
release contains the following resolved defects:
CSCsa66677—Startup of
remote editor when not connected to a network is too slow
CSCsa98554—Update Tool
fails to extract if the archive path contains spaces
CSCsb23583—Italian
Historical Reporting feedback from linguistic testing—action needed
CSCsb23589—Spanish
Historical Reporting feedback from linguistic testing—action needed
CSCsb32710—Exceptions
caused by trace in workflow
CSCsb84525—RTR: Engine Task
does not display values with application running
CSCsb99637—Update Utility
unable to connect to database message upon reboot
CSCsc10395—Call stuck on
CAD in Offering state
CSCsc13137—Missing text in
ICD CSQ Activity
CSCsc20275—Default
treatment after RefreshAll providers in ASR
CSCsc21532—Remove incorrect
warning messages from SQL error logs
CSCsc23543—Ability to
handle other document types like XML docs needs to be added
CSCsc24540—Wrong reason
code in German
CSCsc35426—CRSAdminUtil fails to change the NM password and restart if
it is started
CSCsc37707—Exception while
processing QUERY_AGENT_STATE_CONF
CSCsc45549—ACMI client
decoding throws exception on #
CSCsc46697—Trailing spaces
in the ICD DN that Cisco CRS is getting from LDAP
CSCsc47804—Call Stuck in
Offering state on CAD
CSCsc50462—ICD CTI exceptions
in mivr logs when CTI port group was removed
CSCsc51919—Missing MRCP ASR
and TTS traps
CSCsc52284—CRS Update Tool
message box warning about CSA and virus scan must appear sooner
CSCsc52936—Timing Issue
causes ACDR not to be written
CSCsc56769—CRS changes
reason code when an agent is in not ready state
CSCsc68445—Steps should not
be allowed to be added to workflow during debug
CSCsc71110—Too much Speech in ASR aborts call
CSCsc71714—Timing issue
causes priority of 0 in Historical Reports
CSCsc74399—Java.Lang.RuntimeException thrown on uploading license with
general error
CSCsc75161—Cannot handle override request from the same ArchiveID
CSCsc76412—Delete a
variable with Delete key also deletes a step
CSCsc80744—IPCCX load
abandoned and aborted calls after 5 minutes
CSCsc83390—Cache doc step
creates 2 URL sessions
CSCsc87397—Name Grammar
Generator GUI current status always IDLE
CSCsc90316—DTMF voice
browser loses trailing digits if barge-in occurs
CSCsc93438—LaunchHRC application should impersonate Crystal Report EXE
for custom reports
CSCsc94921—Misleading
license upload message with invalid license
CSCsc97761—Stuck call; race
condition
CSCsd03041—Historical
Reports: sometimes the Called Number is not displayed
CSCsd03529—CRA 4.0 Remote
File Manager out of service in single node and collocated systems
CSCsd10297—Call Stuck in
queue
CSCsd13984—Change port
group UI in Cisco CRS Application Administration JTAPI page
CSCsd17437—VXML built in
field types should allow parameters
CSCsd17459—VXML
<value> element is not supported in <say-as> element
CSCsd17490—Voice Browser
accesses some dynamic pages twice
CSCsd17618—Recording count cannot be set to 0 in Cisco CRS Application
Administration System Parameters page
CSCsd18726—ASR/TTS
subsystems do not send traps to reflect their status
CSCsd19739—Missing ISO
header prevents the grammar from compiling—AD with accents
CSCsd20665—Column in Common
Skill CSQ Activity Historical Report illegible
CSCsd26855—Historical
Reporting Client login will fail with a bad userID/password
CSCsd30105—Name to user
step terminates prematurely—Active Directory
CSCsd30669—CRS 4.5: ASR
Calls aborted with Speech too early exception
CSCsd34139—Agent leaves Talking state after CTI port drops out
CSCsd38512—ACDR with no
matching CCDR for out of system then back in transfer
CSCsd38839—Application
exception if agent picks up just when RNA timer expires
CSCsd39878—If ICD extension is 2147483648 or greater, agent is unable
to login to CAD/IPPA
CSCsd44298—GetRptStats: oldest in Q for overall reports do not get
updated
CSCsd45733—Editor should
not tell user whether authorization code is correct
CSCsd48156—LDAPMonSvr.exe
shouldn't leak handles
CSCsd49327—Remove ping if acmi client is on the same box
CSCsd49923—CRSInstallUtils.dll
to be bundled in Historical Reporting client installer
CSCsd50939—IPCC Express
Agents are available, but calls are not being presented
CSCsd57770—Disable XDEBUG5
tracing of the ARCHIVE_MGR in system.MCVD.properties
CSCsd57950—Historical Reports : issue in AgentStateDetail
table
CSCsd58820—Duration in Same
state not updated when using the GetReportingStatistic
CSCsd63079—Start Monitor:
Remote monitoring is only supported in IPCC Express Premium
CSCsd76172—Add UserManager to the Engine
CSCsd77279—Missing
Enterprise Data for same caller after transfer to route point
CSCsd79734—Call to a route
point, transferred
to a route point = stuck in queue
CSCsd81370—CAD stealth mode
malfunction when call transferred via IPPhone softkey
CSCsd83415—Issue with
Conference to Route Point
CSCsd84783—CRS server based
monitoring fails
CSCsd88827—Agent able to
receive ICD call though not part of CSQ
CSCsd89175—Cannot create CTI PG with same ID when one attempt has
failed
CSCsd92109—Killing LDAP Mon
service results in CPU spike and possible blue-screen
CSCsd93456—NPE for tracing
does not print out data for IP QM or IVR
CSCsd94938—VoIP Monitor Sub System should show in IPCC Express Premium
only
CSCsd95742—Wrongly pegging some handled calls as dequeued
CSCsd95816—Failed restore
lead to leaving its ArchiveInfo astray in bootstrap repos
CSCsd99506—Unable to create
RMJTAPI provider with AD during fresh install
CSCsd99696—CAD doc should
state that sharing line with Cisco CallManager Attendant Console is not
supported
CSCse00991—Supervisor
Desktop reports IP phone agent outbound call as inbound call
CSCse01240—Contacts are
getting stuck in contacts report after routed through Cisco Unity
CSCse01926—Publisher
activation page not displayed during server set up
CSCse02507—Blind transfer
from Cisco Unity / agents to IPCC Express failing
CSCse05064—ASR VoiceBrowser step only works in English
CSCse08889—Exception thrown
in IF step if left-hand-side of expression evaluates to null
CSCse18183—Engine Crashing:
java.lang.OutOfMemoryError
CSCse19093—Restart of
engines needed for real-time reports not to show logged off deleted agents
CSCse22496—CRA Doc
variables set as parameters are not updated properly in application
configuration
CSCse23870—French and
German language characters not shown correctly on CAD
CSCse29621—Delay with
transfers when using CAD call transfer feature
CSCse31783—Launch SR.exe
per language installed on node
CSCse33494—CRS Editor does
not Run on CRS machine after 4.0(4)SR1 path install
CSCse37313—LDAP exception
is causing the sync to remove the supervisors from Cisco CRS Administration
CSCse54104—Doc: Employee Phone
Book removed after upgrade
CSCse59828—Error message
(Error DownLoading Service Release) on launching CAD
CSCse62296—Call not
reaching the Agent
CSCse67988—CRS: Cleanup
code does not remove calls from CSQ IP ICD Stats real-time report
CSCsc32656—Unable to Print
from historical reporting client in CRS 4.0
Obtaining
Troubleshooting Assistance
For the most
current troubleshooting information and tips visit the following URL:
http://www.cisco.com/en/US/support/index.html
For
assistance identifying and troubleshooting common problems, visit the Cisco TAC
Case Collection Tool (TCCT) at the following URL:
http://www.cisco.com/kobayashi/support/tac/tsa/launch_tsa.html
From the
Tools and Utilities page, select the Voice
technology link, and search for a solution using a free text query or a guided
search.
Support
Mailer
You can send
questions about the installation and operation of Cisco CRS to the following
e-mail address. You can also subscribe to this mailer by sending e-mail to this
address and including Subscribe as
the subject.
ask-icd-ivr-support@external.cisco.com
Installation
Instructions
To install
or uninstall this service release, refer to the “Patching Cisco CRS” chapter in
Cisco Customer Response Solutions 4.0(4) Installation Guide. You can obtain
that document at this URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_4_0/index.htm