Contact Center Solutions for the Midmarket
For small to mid-sized
contact centers or enterprise branch offices requiring advanced contact center
management tools, Spanlink offers Cisco Unified Contact Center Express (UCCX).
Cisco UCCX is designed to handle up to 400 agents, is easy to deploy and use,
highly secure, virtual and highly available.
on a single-server, Cisco Unified Contact Center Express (UCCX) delivers:
- Advanced Call Routing
- Sophisticated Automatic Call Distributor (ACD) Features
- Conditional routing
- Call-in-queue & Expected-wait-time messages
- Enterprise data displays
- Real-time data and historical reporting
- Presence Integration
- Workforce Management & Quality Management Tools
- Blended Preview Outbound Dialer
- Outbound Interactive Voice Response Capabilities
- Blended Agent Email
- Easy-to-use Administration Features
Interested in learning
more about the small to mid-sized contact center offerings Spanlink provides?
Watch this case study to learn how Spanlink and Cisco brought Unified Communications to Wireless Ronin, or read about it here
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