Web 2.0 Meets the Agents Desktop
Cisco Finesse is a web 2.0 collaboration desktop for customer
care representatives that puts all the information they need in a single,
modifiable cockpit enabling them to help callers faster, better and with higher
accuracy.
This next-generation agent desktop allows businesses to integrate
collaboration technology and business applications to give contact center
agents and supervisors the tools to provide the best possible customer
experience.
For
IT professionals, Cisco Finesse offers transparent integration with the Cisco
Collaboration portfolio. It is standards compliant, and agent and supervisor
desktop customization can be done with ease and at a low cost.
Cisco Finesse provides:
-
An agent and supervisor collaboration desktop that integrates traditional
contact
center functions into
a thin-client desktop
- 100% browser-based desktop
implemented through a web 2.0 interface; no client-side installations
required
- A single, customizable "cockpit", or interface, that gives
customer care providers quick and easy access to multiple assets and
information sources
- Open web 2.0 APIs that simplify the development and integration of
value-added applications and minimize the need for detailed desktop
development expertise
Contact us
today to learn more about Cisco Finesse >