High-performing, Customizable Agent
Desktop
The Cisco Computer Telephony Integration (CTI) Option ties
Cisco Unified Intelligent Contact Management (ICM) Enterprise and Cisco Unified
Contact Center Enterprise together to provide a complete network-to-desktop
strategy. This custom agent desktop application includes comprehensive and customizable functionality at individual
workstations.
By integrating the contact center solutions, the Cisco CTI
Option helps you:
- Deliver a wide range of data and business applications, allowing you
to select the best solutions for your needs
- Deliver accurate customer profile and contact center information to
the agent desktop
- Perform agent-to-agent transfer of call detail information across
multiple sites
- Make full use of corporate data to support business rules and
objectives at the point of customer contact
- Take advantage of information collected from the Internet, carrier
networks, automatic call distributors (ACDs), interactive voice response
(IVR) systems, Web servers, e-mail servers, databases, and other
applications
- Quickly and cost-effectively unify contact center systems across the
enterprise with minimal custom development or systems integration
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to learn more about Cisco CTI Option >