Increase Efficiency with Speech Self Service

With speech self-service applications customers are able to access the information they need quickly and easily 24x7x365. In addition, companies can shorten response times to customer inquiries, increase customer satisfaction and reduces costs through automation.

Speech recognition technology from Spanlink and our partners can accurately and reliably recognize words and phrases. Speech self-service applications can be deployed across all major vertical markets, and can include:

• Order tracking
• Intelligent call routing
• Billing inquiry
• Information requests
• Password reset
• Dealer locater
• Name and address change

In addition to these and many more, Spanlink’s team of speech self-service engineers can develop and customize self-service applications that meet your needs.

Spanlink will work with you to investigate application possibilities and follow a defined process methodology to develop a technology roadmap and business case. This prepares your organization with a plan for an integrated voice and data channel with agent collaboration and universal queue capabilities that minimize both your customer’s experience and your contact center operations.

Contact Us to Learn About Speech Self-service Options >