Respond Quickly & Accurately through Email & Chat
technology, customers can interact with you through the channel that they
prefer -- whether that be through the traditional contact center, social media,
email or web chat. Challenged by high customer expectations and stiff
competition, companies are quickly developing cost-effective strategies to
enable these channels within their call centers.
In addition to
helping you with your traditional contact center and social media customer care strategy, Spanlink Communications can help you intelligently
and efficiently use multichannel routing and process inbound e-mails and Web form inquiries from
customers, employees and other users.
Enabling Call Center Email Routing
Leveraging Cisco Unified
E-Mail Interaction Manager, Spanlink can help you increases agent productivity
powerful, user-friendly interface
- An easily
accessible suite of tools that enable quick, consistent responses,
- A knowledge base
- Full HTML
support for both inbound and outbound communications and the ability to
attach larger files for e-mail collaboration
Enabling Web Chat
Leveraging Cisco Unified Web Interaction
Manager, Spanlink can enable your contact center agents to deliver immediate
answers to customer questions supported by comprehensive information stored in
a shared knowledge base of Web pages and other Web-based content.
Unified Web Interaction Manager provides:
platform & infrastructure with Cisco Unified E-Mail Interaction
monitoring & reporting tools
- Promotion of
customer self-service options
or email us today to discuss communication which multichannel routing options would be appropriate
for your business.
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