Comprehensive Contact Center Reporting

When faced with making strategic decisions such as staffing levels and contact-handling procedures, contact center managers need to be armed with accurate and timely reports on contact center activity.  

Contact center reporting technology from Spanlink and our partners ensure that our customers have real-time and historical reports with up-to-the-minute information.

Primary features include:

• Real-time and historical reports and dashboards with flexible presentation options
• User-defined access control for reports, dashboards and individual rows of data
• The ability to link reports so you can drill from one into another for additional detail
• Integration of third-party data including workforce management, quality management, web content and more.

In addition to the out-of-the-box functionality that our partner’s reporting applications provide, Spanlink has reporting specialists on staff that can develop any additional reports you may need. Reporting needs and requirements are identified through our Reporting Assessment.

Contact us to discuss your reporting options >