Contact Center Reporting
When faced with
making strategic decisions such as staffing levels and contact-handling
procedures, contact center managers need to be armed with accurate and timely
reports on contact center activity.
Contact center reporting technology from Spanlink
and our partners ensure that our customers have real-time and historical
reports with up-to-the-minute information.
and historical reports and dashboards with flexible presentation options
access control for reports, dashboards and individual rows of data
ability to link reports so you can drill from one into another for
of third-party data including workforce management, quality management,
web content and more.
In addition to the
out-of-the-box functionality that our partner’s reporting applications provide,
Spanlink has reporting specialists on staff that can develop any additional
reports you may need. Reporting needs and requirements are identified through
our Reporting Assessment.
Contact us to discuss your reporting options >