Capture, Preserve & Mine
Conversations
Cisco MediaSense is a new network-based rich media
capture platform that supports the recording, playback, live streaming and
storage of media, including audio and video. This solution provides an
efficient, cost-effective foundation for capturing, preserving and mining
conversations for business intelligence.
Cisco MediaSense provides:
- A foundation for capturing, preserving & mining conversations for business intelligence
- Infrastructure for live, real-time monitoring of conversations by contact center supervisors
- Dual-stream conversation recording (it records both sides of the conversation as separate but correlated entities), which facilitates speech analytics
By deploying rich media capture technology, Spanlink
can help your company acquire conversations for a variety of purposes,
including regulatory compliance, quality management, service optimization,
agent training and real-time analytics.
Contact centers handle thousands
of customer conversations a day, but unfortunately much of the enterprise
intelligence that could be gathered from those conversations is never used because
it's either too expensive to capture, or too difficult to mine for useful
information. We’re able to solve these challenges by recording conversations on
the Cisco network--rather than on a device--which simplifies the architecture, lowers
costs, provides optimum scalability and facilitates use by analytics
applications.
Contact us to learn more about Cisco MediaSense >