Creating Great Customer Experiences
Designed for large contact centers, Cisco Unified Contact Center Enterprise provides the power of collaboration with contact center management tools that transform customer care from simple phone transactions to unique, rich experiences that can be customized to address the needs of individual customers. With the right solutions, your enterprise call center will drive growth, control costs, retain customers and improve productivity.
The Agent & Supervisor Experience
Efficient agent and supervisor tools improve productivity and lead to an enhanced caller experience.
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Reporting & Management Tools
Companies
run on people. It’s critical to give
your contact center managers and supervisors the tools and
reports they need to monitor calls, train agents and view real-time and
historical trends.
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Outbound Campaigns
The ability for agents to handle both inbound and outbound contacts brings contact centers of all shapes and sizes to a whole new level of efficiency.
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Multichannel Routing
Let your customers choose how to engage with you. Collaborate with customers through email and web chat to create customer interactions that are more personalized, focused and satisfying.
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Self Service
Self-service options improve customer loyalty by allowing them to quickly and efficiently bypass the need to wait for an agent, and can dramatically lower contact center operational costs.
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Rich Media Capture
Leveraging Cisco MediaSense,
Spanlink can help you capture, preserve and mine conversations for business
intelligence.
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