Engaging through Social Media 

Spanlink SocialWatch is a hosted service that enables companies to find and proactively respond to customers and prospects communicating through public social media networks, such as Twitter and Facebook. Based on Cisco’s SocialMiner software, this cloud-based social media  service offers businesses an easy way to monitor their brand and respond to social media interactions without an upfront capital expenditure on hardware, software or implementation costs.

With SocialWatch, Spanlink hosts all the hardware and software required, and helps businesses set up campaigns to track status updates, forum posts or blogs from customers. Based on these campaigns, enterprises are alerted to conversations related to their brand in real time and can easily engage with customers that require service through the originating social network.

When companies engage proactively with customers they can quickly improve relationships, tackle potential consumer or product issues, generate proactive sales opportunities and manage brand perceptions.

Spanlink SocialWatch Offers:

• No large, upfront investments. Without the need to purchase hardware or implementation services, investments are kept to a minimum, and as a cloud-based social media service, payments are made incrementally.
• Quick and easy implementation. Since this is a cloud-based offering, companies can begin proactively engaging with customers through social media in a matter of days.
• Scalability.  Businesses can easily start with a small number of agents monitoring and engaging with customers and prospects, and quickly add and subtract capacity as needed.
• Easy transition to an on-premise solution.  If a customer decides that they want to bring the solution in-house and manage it themselves, the solution allows for it and the existing configuration and data easily ports over.

Contact Us Today to Setup a Free 30-day SocialWatch Trial >

Learn About Spanlink MobileMiner - The Mobile Application for Spanlink SocialWatch >