Mobile Collaboration: Proactive Care from Anywhere

Spanlink MobileMiner improves productivity by granting access to Cisco’s social media monitoring solution from anywhere at any time. Companies can now increase customer satisfaction and loyalty though a mobile solution to proactively address customer service issues that originate through social media networks.

Spanlink MobileMiner is the mobile application for Cisco’s SocialMiner software that was built specifically for Cisco CIUS Tablet, the first enterprise-class business tablet. The SocialMiner software, released last fall, enables companies to track and respond to customers communicating through social media networks.

Spanlink MobileMiner is another response to current industry demands to leverage public social media platforms as a channel for customer response. Last year, Spanlink released Spanlink SocialWatch, a hosted social media monitoring service built for Cisco SocialMiner, and remains the only Cisco Partner to offer the cloud-based solution. The MobileMiner application can be powered by both Spanlink SocialWatch and Cisco SocialMiner. 

With Spanlink MobileMiner, users can: 

• Access online conversations surrounding their brand in real time
• Monitor and proactively respond to social media interactions, including tweets, Facebook & blog posts, etc.
• Utilize the location mapping feature to pinpoint where conversations are taking place
• Tag, handle and/or reserve each post as they would in a call center environment

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