Improve Customer Collaboration

In a business environment where employees are geographically dispersed, travel and budgets are held to a minimum, and multi-tasking is normal, effective customer collaboration is critical. Collaboration Solutions from Cisco and Spanlink are arming organizations to meet these challenges. Customers leverage the solutions to accelerate decisions with rich, reliable interactions and are able to quickly resolve issues by forming teams across departments and companies.

Spanlink Communications is a Cisco certified partner and in the customer care and enterprise productivity space, Spanlink offers three Cisco Collaboration Solutions – a solution for small to medium-sized contact centers, called Unified Contact Center Express (UCCX);  a solution for medium-sized to large contact centers, called Unified Contact Center Enterprise (UCCE); and solutions that provide Enterprise Productivity.

What is the right solution for you?

Unified Contact Center Express

If your organization has fewer than 300 employees and only one location, Unified Contact Center Express is what you'll want for your Cisco contact center.

Learn more about Small to Mid-sized Contact Center Solutions >

Unified Contact Center Enterprise

If your organization has more than 300 employees, multiple sites and distributed contact center agents, your Cisco contact center needs the Unified Contact Center Enterprise.

Learn more about Large-Scale Contact Center Solutions >

Enterprise Productivity Solutions

If you are looking to increase productivity or visibility throughout your organization, for example, easily finding and proactively responding to customers and prospects communicating through social media networks or quickly finding relevant people and information with a single click, take a look at our Enterprise Productivity Solutions.

Learn more about Enterprise Productivity Solutions >