  Spanlink In The News
Aug. 31, 2009 -- TMCNet.com posts an article regarding how Spanlink Communications has helped Knight Transportation deploy Cisco Unified Contact Center Enterprise to eliminate costly long distance, toll and carrier costs, and excel customer service. (Learn More)
Aug. 6, 2009 -- TMCNet.com covers the news announcment regarding Spanlink new reseller agreement with Interactive Intelligence. (Learn More)
July 31, 2009 -- TMCNet.com covers the news regarding Spanlink's ‘U.S. and Canada National Cisco Capital Partner of the Year’ award. (Learn More)
July 24, 2009 -- In this article, the Minneapolis / St. Paul Business Journal mentions how Spanlink raised its recent round of financing as part of a renegotiated lending agreement with two banks. (Learn More)
May 2009 -- Spanlink's Eric LeBow discusses IP in the Contact Center and how session initiation protocol (SIP) plays a big part in this. (Learn More)
May 21, 2009 -- ITCHannel Planet interviews Spanlink's Eric LeBow about the opportunities Spanlink is finding in the UC Market. LeBow discusses the need for hard-dollar cost reductions and quick ROI. (Learn More)
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 [View All] February 12, 2007 Spanlink Receives TMC Labs 2006 Innovation Award from Customer Interaction Solutions® Magazine MINNEAPOLIS, Minn. — Feb. 12, 2007 — Spanlink Communications, a leading provider of contact center and business communications solutions based on VoIP, announced today that Technology Marketing Corporation’s TMC Labs division named Spanlink® Quality Management as a 2006 Innovation Award winner from Customer Interaction Solutions magazine. “This award honors Spanlink’s dedication to developing software that improves efficiency, service quality and performance,” said Spanlink CEO Brett Shockley. “Spanlink Quality Management is the result of our ongoing efforts to find new and innovative ways to provide enterprises with the best tools to ensure excellent service and customer satisfaction.” Spanlink Quality Management is the first compliance recording and quality management software product to be edge-architected for distributed/virtual contact center environments. The software, which uses an agent’s PC to record and process voice and screen transactions for performance evaluation or to meet compliance standards, supports agents and supervisors at any physical or virtual location. Using the software, supervisors can review agent transactions and key performance metrics, and then provide agents with the appropriate feedback necessary to drive quality and business process improvements while supporting key training initiatives. “Spanlink Quality Management has clearly demonstrated to the staff of TMC Labs that it is truly innovative in the CRM and contact center industries. New companies, new products and new services for CRM and contact centers are being created all the time. With the rapid advances in technology, there’s never been a greater need for this award,” said Nadji Tehrani, founder and chairman of TMC, publisher of Customer Interaction Solutions. “The TMC Labs Innovation Awards are based solely upon the uniqueness of the company’s offering or how pioneering the particular product or service is. It is not based on company revenue or number of products sold. It is based on the concept that Spanklink Quality Management is innovative,” according to Tom Keating, CTO and TMC Labs Editorial Director. The TMC Labs 2006 Innovation Award highlights were published in the September and October 2006 issue of Customer Interaction Solutions magazine. About Spanlink Communications, Inc. Spanlink Communications is a leading provider of customer interaction solutions that leverage VoIP-based unified communications technology. With nearly 20 years experience, Spanlink provides customer interaction, workforce optimization and system management software that helps customers exploit the benefits of virtual unified communications networks for business transformation. Spanlink applies expert planning, migration and support services to tailor each customer's solution and support plan to its business needs for transformational business improvements in productivity, efficiency and customer satisfaction. Find news and information at www.spanlink.com. About TMC® Technology Marketing Corporation (TMC) publishes four print publications: Customer Interaction Solutions, INTERNET TELEPHONY, SIP Magazine and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 1,400 sites in the world by alexa.com*, TMCnet serves more than one million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, VoIP Demo, IMS Expo and Call Center 2.0 Conference. TMCnet.com publishes more than 15 topical online newsletters. For more information about TMC, visit www.tmcnet.com. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.) ### For Immediate Release Company Contact: Vicki Kallhoff Weber Shandwick 952-346-6351 vkallhoff@webershandwick.com TMC Contact: Michael Genaro 203-852-6800, ext. 142 mgenaro@tmcnet.com |
