Former Cisco Executive Hired to Lead Spanlink’s Cisco Sales Practice

 

MINNEAPOLIS – March 11, 2010 – Spanlink Communications today announced that Roxann Swanson has joined the company as vice president of sales. In her new role, effective March 22, Swanson will oversee the sales organization of Spanlink’s Cisco practice. She will report to Spanlink President and CEO Scott Christian and is based in Dallas.

 

Swanson has more than 25 years experience in the telecommunications and contact center industry. She comes to Spanlink after serving as vice president of contact center sales for Cisco. During her tenure at Cisco, Swanson grew overall contact center sales by 20 percent year over year. In addition, she played an integral role in driving Cisco’s contact center market share from fourth to second.

Prior to Cisco, Swanson was the vice president and general manager of enterprise multimedia applications at Nortel. In this role she had global responsibility for Nortel's contact center, self-service IVR and advanced speech applications, unified messaging and voice mail, and multimedia application server portfolios. She oversaw research and development, product management, marketing, product delivery and professional services of these solutions. In 2005, Swanson was honored by Frost & Sullivan for her outstanding leadership in the enterprise applications industry and was named Enterprise Applications Executive of the Year. Earlier in her career, Swanson held executive and managerial positions with AT&T.

“Roxann stands out as an exceptional leader in the enterprise contact center space,” said Christian. “Her strengths include organizational development and leadership, strategic thinking, strong relationships, outstanding sales skills and a burning passion for this business. Roxann has a proven track record of success and we’re thrilled to have her join our team. We expect that Roxann will be hugely beneficial to Spanlink, Cisco and our shared customers.”

 

More information on Spanlink and the entire leadership team is available at: /about/about_team.asp

 

About Spanlink Communications
Spanlink Communications is a leading provider of unified communications and customer interaction solutions leveraging technology from Cisco and Interactive Intelligence. With more than 20 years of experience, Spanlink helps organizations link people, processes and business communications technologies to enhance human interaction, employee productivity and the customer experience. Spanlink’s collaborative approach begins with understanding its customers’ business objectives; and then creating, implementing and supporting leading technology solutions to achieve those objectives. Spanlink is a Silver and Master Unified Communications certified Cisco partner, and an Elite Interactive Intelligence partner. Find news and information at www.spanlink.com. Follow Spanlink on Twitter at: http://www.twitter.com/spanlink.