  Spanlink In The News
Aug. 31, 2009 -- TMCNet.com posts an article regarding how Spanlink Communications has helped Knight Transportation deploy Cisco Unified Contact Center Enterprise to eliminate costly long distance, toll and carrier costs, and excel customer service. (Learn More)
Aug. 6, 2009 -- TMCNet.com covers the news announcment regarding Spanlink new reseller agreement with Interactive Intelligence. (Learn More)
July 31, 2009 -- TMCNet.com covers the news regarding Spanlink's ‘U.S. and Canada National Cisco Capital Partner of the Year’ award. (Learn More)
July 24, 2009 -- In this article, the Minneapolis / St. Paul Business Journal mentions how Spanlink raised its recent round of financing as part of a renegotiated lending agreement with two banks. (Learn More)
May 2009 -- Spanlink's Eric LeBow discusses IP in the Contact Center and how session initiation protocol (SIP) plays a big part in this. (Learn More)
May 21, 2009 -- ITCHannel Planet interviews Spanlink's Eric LeBow about the opportunities Spanlink is finding in the UC Market. LeBow discusses the need for hard-dollar cost reductions and quick ROI. (Learn More)
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 [View All] Spanlink Communications Recognized by Cisco as a Customer Voice Portal Authorized Technology Provider Minneapolis, MN – Spanlink Communications, a leading provider of contact center and business communications solutions based on VoIP technology, announced today that it is one of Cisco's early channel partners to achieve the Customer Voice Portal Authorized Technology Provider (ATP) status. This designation recognizes Spanlink for demonstrating the requisite expertise in deploying Cisco Unified Customer Voice Portal solutions targeted to the contact center marketplace. The Cisco Unified Customer Voice Portal is a high-performance solution for enterprise-level contact centers utilizing the H.323 standard or Session Initiation Protocol in a distributed or centralized fashion. The Customer Voice Portal ATP program recognizes partners for having the knowledge and personnel to deliver cost-effective, personalized voice self-service applications integrated with agent-assisted service. “As we move into new markets and emerging technologies, our Authorized Technology Provider Partners are instrumental in helping our customers turn innovative technology into a competitive advantage,” said Edison Peres, vice president and chief go-to-market officer for Worldwide Channels at Cisco. “As a Cisco Customer Voice Portal ATP partner, Spanlink brings a track record of commitment to providing voice self-service applications for the contact center market.” To achieve Customer Voice Portal ATP status, Spanlink had to meet a number of requirements, from fulfilling specific job responsibilities to achieving both the Cisco Advanced Unified Communications Specialization and the Cisco Unified Contact Center Enterprise (CCE) ATP; these requirements are designed to help a partner maintain high levels of customer satisfaction. Partners are also required to build a lab for development and customer-fault replication. The lab must contain current, upgraded and maintained Cisco Unified CCE solutions, each configured for “real-world” testing to simulate actual end-user conditions. “Completing the Customer Voice Portal ATP program and receiving this official recognition reflects the investment we’ve made in developing an excellence practice around IVR self service over the past two decades for hundreds of customers,” said Brett Shockley, CEO of Spanlink Communications. “As one of the first partners to achieve this program status, we believe it’s a powerful validation of the expertise we offer customers and it speaks to the trust and confidence Cisco is placing in us.” The Cisco ATP program is a key part of Cisco’s emerging technology go-to-market strategy. The program helps define the knowledge, skills and services that channel partners need to successfully sell, deploy and support a subject technology. As markets mature and technologies progress along the adoption curve, some ATP programs may migrate to Cisco Specializations. About Spanlink Communications Spanlink Communications is a leading provider of customer interaction solutions that leverage VoIP-based unified communications technology. Spanlink Communications applies expert planning, migration, integration and support services to tailor each customer’s solution and support plan to its business needs for transformational business improvements in productivity, efficiency and customer satisfaction. Find news and information at www.spanlink.com Cisco, the Cisco logo and Cisco Systems are registered trademarks of Cisco Systems Inc. in the United States and certain other countries. For Immediate Release Contact: Vicki Kallhoff Weber Shandwick 952-346-6351 vkallhoff@webershandwick.com |
