April 17, 2007 Spanlink Wins 2007 Product of the Year Award

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April 17, 2007 Spanlink Wins 2007 Product of the Year Award

MINNEAPOLIS, Minn. – April 17, 2007 – Spanlink Communications, a leading provider of contact center and business communications solutions based on VoIP, today announced that Spanlink Managed Services received the 2007 Product of the Year Award from CallCenter magazine. The product was honored with the award for demonstrating cost-efficiency while providing an alternative or supplement to an internal IT team.
Spanlink Managed Services enables customer interaction businesses to better handle expenses through predictable expense models, and improve quality and reliability standards in contact centers. Managed Services is available in three versions.

Administration Support offers assistance for the in-house staff on complex or time-consuming administration that is more efficient and less disruptive to operations, and helps ease the learning curve challenges inherent to new technologies. The product can also be used for mentoring, where Spanlink’s staff can work with and teach the customer’s internal staff.
Remote Administration has Spanlink system administrators manage solutions remotely providing long-term, predictable cost models.
SolutionWatch provides a cost-effective, proactive service designed to minimize system downtime for high-value VoIP-based customer interaction systems.

“For many contact centers, their core competency is managing business objectives and not necessarily managing the IT and telecommunication infrastructure,” said Brett Shockley, CEO of Spanlink Communications. “Spanlink Managed Services fills in to ease our customers’ responsibilities to their infrastructure management so they can concentrate on managing the human and process side of call center operations. This award validates our ongoing commitment to developing helpful services that will improve and support our customers’ businesses.”

About Spanlink Communications, Inc.
Spanlink Communications is a leading provider of customer interaction solutions that leverage VoIP-based unified communications technology. With nearly 20 years experience, Spanlink provides customer interaction, workforce optimization and system management software that helps customers exploit the benefits of virtual unified communications networks for business transformation. Spanlink applies expert planning, migration and support services to tailor each customer's solution and support plan to its business needs for transformational business improvements in productivity, efficiency and customer satisfaction. Find news and information at www.spanlink.com.

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For Immediate Release
Contact:
Albert Leung, Weber Shandwick
952-346-6255
aleung@webershandwick.com

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