New software updates and releases are regularly provided by Cisco, Microsoft and Spanlink. These releases, while improving the performance of your solution, can detrimentally impact it if not applied correctly or to the correct versions.

 

As part of Spanlink’s TotalCare support offering, the Quarterly Business Review will ensure that you receive the proper updates and releases to make your solution run smoothly. The Quarterly Business Review is a business and technical analysis of your Cisco Unified Communications and Contact Center solution. The Quarterly Business Review identifies gaps between your installed software versions as they compare to Spanlink’s LifeSpan and Cisco’s Golden Bridge versions, and provides you with the documented heath of your solution, as well as recommendations.  The review looks at items such as Cisco Service Releases, Maintenance Releases, Hot Fixes, Engineering Specials and Microsoft Patches.

 

Testing Your Solution and Providing Quarterly Feedback
As part of the Quarterly Business Review, Spanlink leverages best practices and measures your solution against key matrix points. These points verify the stability within your solution for assured business continuity. At the completion of each review, you are provided with documentation that touches upon the highlights and findings of the review, as well as suggested recommendations. 

 

As part of the Quarterly Business Review we analyze and provide recommendations on the following: