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Phone: 800.303.1241
Email: support@spanlink.com
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 Spanlink Break/Fix Support Services
Spanlink’s support services help you protect your software application investment. Proper operational support is essential to maintaining the availability, reliability and performance of your converged voice and data infrastructure. Spanlink Break/Fix Support offers you a basic support offering that can be tailored to meet your specific needs. This offering starts with break/fix coverage and allows customers to purchase Spanlink Managed Services, a Service Account Manager (SAM) and Spanlink SolutionWatch as ala-carte items. For example, by adding Spanlink SolutionWatch, an application monitoring and systems reporting tool, to your Break/Fix support package, trial and error is eliminated and our technical support experts are able to quickly understand exactly where the problem area is in your solution and can begin to rectify the issue immediately.
Spanlink Break/Fix support consists of:
Spanlink Break/Fix support is a reactive support model. If you experience a system failure or outage, Spanlink’s technical support experts will help you identify the cause and severity of the issue and quickly begin to solve the problem.
Once the Spanlink Break/Fix support offering is selected, we begin with internal and external hand-off meetings to introduce a customer and their solution to the support team. These meetings help us begin our relationship with the proper knowledge and understanding to deliver high quality service.
Once these meetings are completed, you will be able to email and post non critical incidents through our web portal. In addition, you can call our support number and have your call answered by one of our dedicated support experts. Our experts are among the most skilled in the industry and are available to you 24 hours per day, 365 days per year.
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