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Webinar: Interaction Process Automation™: Why You Need It

Learn how Interaction Process Automation allows your organization to manage business processes on the same platform as your communications infrastructure. Interaction Process Automation serves as a single platform to automate processes from beginning to end, allowing users to design, deploy, monitor, and report on those automated processes.

Date: Thursday, July 29
Time: 2pm Eastern

Simply click here to register

 
Customer Success Stories
 
 
 
 
Weekly Live Web Demos
 
Contact Center Solutions
Every Friday at 1 p.m. Eastern
 
Enterprise Solutions
Every Friday at 3 p.m. Eastern
 
 
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INTERACTIVE INTELLIGENCE
 
Deliberately Innovative
 
 
All-in-One from Day One
Interactive Intelligence has taken a unified approach to business communications since 1997, when it first introduced an all-in-one multi-channel software platform to replace multi-point legacy systems and the complexity that comes with them.
 
Today for the contact center and enterprise, its innovative standards-based IP platform unifies every aspect of business communications — allowing your business to manage multimedia interactions, enhance workforce mobility, improve security and more broadly integrate to the systems and end-user devices your business relies on.  

 
More than just dial tone – Enterprise IP Telephony
With Enterprise IP Telephony solutions provided by Spanlink you can support 100 to 15,000 users with a single all-software, SIP-based IP PBX application suite that easily integrates with your existing business applications. With more than just dial tone, your users, agents, workgroups and mobile and remote employees get a total solution for:
  • PBX / IP PBX
  • Unified Communications
  • Desktop Interaction Control
  • Voice Conferencing
  • Voice mail and messaging
  • Contact center features
Learn more about Interactive Intelligence's Enterprise IP Telephony solutions from Spanlink.
 
 
 
All-in-one contact center solution
Get everything your contact center needs to offer consistent, world-class service in a single pre-integrated application suite. On premise, or deployed as a hosted service, use the all-in-one platform to support from 25 to 5,000 agents or more, optimizing performance with:
  • ACD multimedia queuing
  • Speech-enabled IVR
  • Outbound dialing
  • Workforce management
  • Quality monitoring
  • Recording and tracking
Learn more about Interactive Intelligence's all-in-one contact center solution from Spanlink.
 
 
 
Hosted vs. On-Premise Contact Center Solutions
Top 5 reasons for moving to the cloud:

  1. Little/no up-front capital equipment expense
  2. Quick deployments and immediate access to new features and functionality
  3. Viable option for disaster recovery/business continuity
  4. Rapid and quantifiable return on investment, scalability and agility
  5. Less technical IT expertise required
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A new approach to Business Process Automation
A unique and cost-effective solution for process automation and management running on a single platform. The ability to associate communications with a wide range of business processes allows organizations to streamline operations and offer higher levels of customer service. Processes can be managed with easy to use tools including:
  • Graphical authoring tool
  • Service-oriented architecture
  • Orchestration engine that manages the entire process
  • Real-time monitoring interface
  • Out of the box and custom reports
  • Content management
Learn more about Interactive Intelligence's Business Process Automation solutions from Spanlink.
 
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