Thinking about Unified Communications? Then we’d like to talk about your business goals. Because the difference between traditional voice and IP Communications goes far beyond how voice is transported on what network. It’s an opportunity to transform the way you do business; through service improvements, operational savings, and revenue growth.
Spanlink helps companies approach Unified Communications decisions at the business strategy level to harness the significant business advantages that convergence has to offer. Spanlink integrates solutions to exploit the benefits of Voice over IP - to create a strategic customer interaction network that spans all your communications points – headquarters, contact centers, branch offices, web sites and other interactive channels.
Because our services run the gamut - converged networks, contact centers, customer self-service and workspace collaboration - our solutions deliver a superior design, an efficient deployment process and more practical management models.
IP Communications Pioneer
Spanlink is a solution company. The IP Communications infrastructure is the critical foundation of every solution we deploy. We were deploying IP Communications when it was still considered new technology. As such, our services teams have the expert skills required to establish a reliable foundation for your communications solution, from network and operational readiness assessments, to professional deployment practices, to managed services, to proactive support services to ensure business continuity.
Contact Center Expert
Of all the tough questions you’ll answer about Unified Communications, none are more critical than those that impact customer interaction. We’ve seen that enterprises will stand to gain their biggest business benefits in the contact center - because it helps them connect more strategically with their customers – their buying public. Spanlink has nearly 20 years of contact center experience, with expertise spanning routing and scripting, IVR self-service, Natural Language, reporting and workforce optimization.
Self-Service Proficient
Spanlink grew up as an IVR solution developer – one of the first application tools of the contact center. Through the years, our expertise evolved to span Natural Language, CTI and Web integration – helping companies strike the perfect balance between agent assistance and user-friendly self-service, and providing seamless integration when customers require both.
Workplace Collaboration Leader
The way businesses communicate is changing. Driven by virtualization and a mobile workforce, the need for reliable voice and web collaboration solutions is a critical communications application for agile businesses of all sizes. Over the last 10 years, the Spanlink MeetingPlace team has designed, engineered and deployed 10 percent of all user licenses for the Cisco on premise solution, Cisco MeetingPlace.
Whether it’s deployment of a converged network for the enterprise, or a comprehensive business communication solution that includes a mission-critical customer interaction network, Spanlink helps businesses make more than incremental improvements in isolated areas of the business. Spanlink helps companies make REAL, transformational business improvements in productivity, efficiency and customer satisfaction.
