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Upcoming Events

CCNG Event at TCF in Minneapolis
Date: Thursday, August 12, 2010
Time: 8 a.m. - 12 p.m.
Location: TCF Bank
Customer Care Center
6120 Earle Brown Drive, Suite 700
Brooklyn Center, MN 55430

Connect with peers! Join us and fellow Twin Cities area Contact Center Professionals on August 12th for a face-to-face networking event at TCF Bank.
Sponsored by Cisco Systems, Spanlink Communications and Nuance Communications.

Register now to attend!

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Join the Cisco Collaboration User Group

TeleTech Case Study -- Spanlink UCCE & CVP Deployment

1-800 CONTACTS Case Study -- Spanlink UCCE Deployment

Knight Transportation Case Study -- Spanlink UCCE & CVP Deployment

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Cisco

Customers today expect fast, streamlined service. They want easy access to information and they want their needs addressed in real-time.

Improve customer interactions while continuing to focus on price, product and operational efficiencies. Connecting communications systems to customer information enables you to improve customer interactions, give service agents real-time access to customer data, provide customers with intuitive self-service options and protect customer information.

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Cisco Contact Center
Creating Rich, Customer-Centric Experiences
Cisco's contact center management solutions create the foundation for positive customer service, a key factor in building a stronger business. Cisco Unified Customer Contact solutions provide the power of collaboration with contact center management tools that transform customer care from simple phone transactions to unique, rich experiences that can be customized to address the needs of individual customers. Contact center management tools help your business in four critical ways:

Build competitive advantage: Contact center management tools allow agents to use voice, web, email, and video to provide personalized, customer-centric services.
Accelerate time-to-resolution: Advanced communications capabilities provided by contact center management solutions allow agents to quickly identify and resolve potential problems.
Enhance customer satisfaction: Increased self-service options allow customers to quickly and efficiently bypass waiting for agent assistance, and can lower contact center management costs.
Increase revenue opportunities: Advanced collaboration tools and rich media assist agents in creating more productive up-sell and cross-sell opportunities.

Learn more about Cisco Contact Center Solutions from Spanlink.
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Cisco Unified Communications

Collaboration, Voice and Video

With Cisco Unified Communications solution provided by Spanlink you will increase your business agility, align your communications systems with your business goals, build an infrastructure for growth and empower your sales and support workforce. Learn more about Cisco Unified Communications Solutions from Spanlink.
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Cisco Network Systems

Building the Foundation

Cisco Network Systems, which are comprised of Cisco routers, switches and network management software, are the foundation for the services and applications you need to realize the potential of your business. Together, Cisco switches, routers and software create an intelligent integrated network that adapts to your current and future business needs. Learn more about Cisco Network Solutions from Spanlink.
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