  Spanlink Awards
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 Spanlink builds upon Cisco’s leading-edge technologies with best-of-breed applications required to meet customer business objectives. By taking the time to understand each customer’s business objectives, and by leveraging a highly-tuned delivery process, pre-packaged applications, and comprehensive levels of support, Spanlink delivers a smart technical solution that is simple for customers to maintain. Cisco Unified Communications Spanlink holds the Cisco IP Telephony Revised Certification, enabling us to offer a single-source-vendor solution for enterprise-wide IP Communications. Cisco Unified CallManager: is the software-based call-processing component of the Cisco Unified Communications solution. Cisco Unified Contact Center Cisco IP Phones: The Cisco family of IP and wireless IP phones provides a complete range of communication devices designed to take full advantage of the power of your data network. Spanlink has nearly 20 years of customer interaction solution experience and has been a leading Cisco Unified Contact Center partner since 2000. Spanlink is ATP Certified for the full range of Cisco Unified Contact Center technology and leads the market with hands-on experience – having deployed more than 1000 contact center site solutions and software on hundreds of thousands of desktops. Cisco Unified Contact Center Enterprise Edition: Call routing, CTI, and multi-channel contact management for IP networks of 200 agents and above. Calabrio Workforce OptimizationCisco Unified Contact Center Express Edition: Call routing, CTI, and multi-channel contact management for IP networks of 10 to 300 agents. Cisco Unified Contact Center Hosted Edition: IP-based contact center functionality, hosted by service providers to provide managed services. Cisco Agent Desktop and Cisco Supervisor Desktop: Call control, workflow automation, ACD state control, collaboration and coaching, and desktop integration to third-party applications. CAD/CSD provide the features of highly-customized team productivity applications in an easily deployed and simply managed package. No programming resources are required. Cisco Outbound Option: A robust outbound call management solution. Cisco Enterprise Reporting: Enterprise solution collecting real-time and historical data for mission-critical contact center reporting. Spanlink has deep expertise with contact center reporting, including consulting, custom reports and enhancement tools. Cisco Unified Intelligent Contact Management (ICM): for contact centers seeking a phased migration to Unified Communications, Spanlink integrates Cisco ICM to provide ACD functionality within the customer’s traditional phone system environment. Cisco Unified eMail Integration Manager - email routing, web chat and web collaboration Businesses are becoming increasingly distributed – more virtual. With a growing number of contact center, remote agent and branch locations interacting with customers, how do you ensure that agents and supervisors maintain productivity and quality – even if they aren’t co-located? Spanlink integrates Calabrio Software products to optimize team performance against the company’s business objectives…regardless of agent location. Calabrio Quality Management: A highly-scalable voice and screen recording and evaluation solution that supports agents and supervisors at any physical location.
Calabrio Workforce Management: An industry-leading software solution for multi-site staff forecasting and scheduling. Self-Service SolutionsSpanlink has nearly 20 years of IVR solution experience, leveraging our human factors expertise and advance technology integration, including Natural Language and CTI, to drive high acceptance rates for self-service. Spanlink leverages the following products in our solutions: Cisco IP Interactive Voice Response: IP-based interactive voice response capability. Cisco MeetingPlaceCisco Unified Customer Voice Portal (formerly ISN): Web-based, carrier-class IVR, queuing, and IP switching services for IP/TDM networks. Nuance Natural Language Speech Recognition: Nuance software and solutions enable Spanlink to provide leading speech technologies to companies that reduce costs, generate revenue, and help differentiate the customer experience they deliver to their customers. Spanlink's ATP Certified MeetingPlace Practice provides Cisco customers with one of the industry's most experienced teams of MeetingPlace sales, deployment and support personnel with over 6 years of MeetingPlace experience. Cisco MeetingPlace: a complete rich-media conferencing solution that seamlessly integrates voice, video, and Web conferencing capabilities. Cisco MeetingPlace is deployed "on network", behind the firewall. This solution integrates directly with an organization's private voice and data networks and enterprise applications, providing significant cost savings, high security, and an enhanced user experience. System Management Virtual Unified Communications networks require system management products that provide multi-tenancy, which enables businesses to manage the voice network with speed, precision and quality. Enabling senior-level control at the data center and secure access for routine changes at the edge. Spanlink CentralControl: system management family of products for Managing, Measuring and Maintaining hosted Unified Communications and customer interaction environments. |
