Spanlink Communications is a leading provider of REAL Unified Communications and Customer Interaction solutions that leverage VoIP technology. Spanlink has nearly 20 years of customer interaction solution experience and a history of delivering results from leading-edge technology. Spanlink leverages that expertise to help businesses answer tough communications questions and establish a cohesive communications strategy.
Spanlink integrates industry leading Unified Communications products, customer interaction products, workforce optimization products and system management products that exploit the benefits of VoIP network infrastructures. Spanlink applies expert planning, migration and support services, to tailor each customers solution and support plan to their unique business needs. The benefit is more than incremental improvements in isolated areas of the business, but REAL, transformational business improvements in productivity, efficiency and customer satisfaction.
Founded in 1988, Spanlink has a long and proven background in telephony and call center solutions. Spanlink was AT&T/Lucent/ Avaya's number one Interactive Voice Response (IVR) and Computer Telephone Integration (CTI) solution partner for more than a decade. In the year 2000, Spanlink became a Cisco Systems partner in the early stages of IP Telephony. Spanlink was able to quickly leverage more than a decade of business and technical experience in contact centers with more than 1,000 VoIP deployments.
Heres Spanlink-at-a-Glance:
| | REAL Unified Communications and Customer Interaction Solutions that leverage VoIP for Business Transformation |
| | 200 Employees; 50 Sales Offices Across the U.S., Canada and European Theatre |
| | 3,000 customers |
| | 1,000+ VoIP Sites |
| | Hundreds of thousands of desktops |
| | Cisco Unified Communications, Unified Contact Center and Rich Media Lifecycle Services |
| | Improving Customer Interactions for 18 Years (IVR, CTI, Web, Team Performance) |
Key milestones of our business include:
2007 | | Spanlink announces separation of products division Calabrio Software |
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2006 | | Spanlink Acquires Calabrio, Inc. and CALABRIO Workforce Management software |
| | Launches Spanlink Quality Management |
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2005 | | Agent IP Desktops Installations Hits 250,000 Mark |
| | VoIP Deployments hits 750 Mark |
| | Spanlink CentralControl wins Internet Telephony Magazine's Product of the Year Award |
| | Spanlink AnswerCenter wins Customer Inter@ction Solutions Product of the Year Award |
| | Acquires Norstans Cisco Practice |
| | Expands worldwide employee base by 40% |
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2004 | | Deploys 450 Site Customer Interaction Solution |
| | Launches CentralControl |
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2003 | | Acquires SRI spin-out Discern Communications |
| | Release CentralControl to dramatically simplify on-going administration in a VoIP environment |
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2002 | | Receives industry awards for Spanlink supervisor and reporting products |
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2001 | | Named Contact Center Software Partner of the Year by Cisco |
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2000 | | Receives investment from Cisco Systems; goes private to focus on VoIP-based solutions |
| | Receives Cisco IP Telephony Specialization and ATP Certification for IP Contact Centers |
| | Named National Contact Center Partner of the Year by Cisco |
| | OEMs Agent and Supervisor Desktop Products to Cisco |
| | Receives industry award for FastCall (now Spanlink Collaborative Customer Interaction) |
| | Establishes Spancom International to provide training, customization and product distribution services throughout Western Europe |
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1998 | | Receives several industry awards for FastCall |
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1997 | | Purchases assets of FastCall from Comdial; OEMs to Lucent and Nortel |
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1996 | | Goes public |
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1995 | | Releases first product to connect a customers web site to their contact center |
| | WebCall product receives several industry awards |
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1994 | | Releases first truly packaged IVR software solution; OEMs to AT&T |
| | Deploys first German speech recognition based-telephone banking systems |
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1993 | | Becomes one of three companies certified by Bell Labs in advanced speech technology |
